Terms & Conditions
Our website policies are designed with you, the customer, in mind to ensure that your online shopping experience with us will be secure, prompt, efficient and hassle-free.
TERMS OF SALE
This website ("site") is operated by Aero Sports Protection Ltd (referred to in these terms of sale as "we", "us or "our"). These terms of sale apply to your purchase of products via our site.
We are conscious of the need for privacy and security for your Internet shopping experience. We use sophisticated encryption technology. This means at the checkout, our servers and your PC encrypt (scramble) everything that you enter into your computer, such as credit card details, billing and delivery address. Because it is encrypted, other computers are unable to make sense of it, therefore keeping this information private.
There are visual clues on screen that tell you when you have entered a secure environment: at the bottom of your browser, the key or padlock icon, which is normally broken, becomes solid and the address of the document you are accessing begins with https:// (secure hypertext transfer protocol).
As part of the software we use there are secure processes built into the store. Specifically the engine ensures:
- Every order has a unique number
- Every order is logged in a robust database
- All your payment details can only be retrieved by us in an encrypted session
- Confirmation emails of your order are sent to you the customer
We only email you if you want us to. We do not send unsolicited emails. When you register your email address with us, if you choose to, you go on a list to receive email announcements about products, offers and promotions from us.
Every email message we send includes an email address to which you can respond. If at any time you decide you do not want to receive our emails, simply click the unsubscribe link at the bottom of the newsletter. If you unsubscribe you will only continue to receive emails specifically related to your online orders.
ORDERS AND DELIVERY
An order made via this site ("order") is an offer to purchase one or more products. When we receive a valid order from you, we will accept this offer by confirming via email that we have received and are processing the order.
We will deliver the products set out in your order ("products") almost anywhere in the world. Delivery is made by courier although you may choose to have some overseas orders sent by airmail.
The delivery charge is £10*. We endeavour to deliver all products within 3-5 working days of us confirming receipt of the order to any address within mainland UK, although this timeframe is an estimate only. If we are not able to supply the products or there is likely to be a significant delay in making delivery (e.g. because the product is out of stock or the delivery is to a rural/remote location*), we will notify you as soon as reasonably possible after we become aware of this, in which case you may cancel the order (or any part of it) and you will receive a refund (including the applicable delivery charges) in respect of those products which will not be delivered (if any).
We will not otherwise be liable to you for any damages, costs or expenses of any kind, suffered or incurred by you due to the order not being fulfilled or the products not being delivered within the anticipated delivery time.
The anticipated delivery charges (if applicable) will be notified to you when you complete the order, although in some cases the actual delivery charges may be higher (e.g. if delivery is to a rural/remote location*). We will notify you if the actual delivery charges are higher than those anticipated, in which case you may cancel the order (or any part of it) prior to delivery and receive a refund (including the applicable delivery charges) in respect of the cancelled order.
* We are unable to deliver and dispatch items on weekends. Please also note that deliveries to the Isle of Man and Channel Islands, Highlands and Islands of Scotland and Northern Ireland will incur additional costs.
* Special offer periods may apply.
The products will comply, in all material respects, with their product descriptions appearing on this site at the time when you submit the order. If a product does not comply with its product description, you may return the product(s) and accept a refund or exchange the product(s) - for more information please see our Returns page.
We stand by the quality of our products and we make things right if you are not satisfied with your purchase. You can return any products to receive a refund of the purchase price or exchange the products within 30 working days of delivery (for any reason), provided that the products are returned in their original condition with packaging and invoice.
To return products please email us on email@example.com and we will advise you on how best to return the goods to us.
The risk of any loss of, or damage to, the products will pass to you on delivery.
The prices for the products listed on this site are in GB Pounds, Sterling and include VAT, but do not include any delivery charges. We reserve the right to amend or rectify any errors in pricing or product specification within 24 hours of being notified of it or after an order has been processed.
MAILER/CATALOGUE TERMS & CONDITIONS
Colour options indicated are as close as the 4 colour printing process allow. Accessories not included. Colours & sizes may vary between batches. Limited stock available on all specials.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property on this site, including without limitation any trade marks, text, graphics and copyright, is owned by us or our content suppliers. We are the exclusive owner of all rights in the compilation, design and layout of this site.
RIGHT TO USE SITE AND CONTENT
You may use this site only for the purposes for which it is provided. You must not use this site for fraudulent or other unlawful activity or otherwise do anything to damage or disrupt this site. You may reproduce, copy and distribute the content of this site provided you only use that content for informational, non-commercial purposes and any reproduction includes a prominent acknowledgement of the Company's rights in the relevant content. You may not reproduce, copy or distribute the content on this site for any other purpose of in any other way without the Company's prior written consent. If you wish to link to any part of this site, you must get the Company's prior written consent.
Please ensure that any information that you provide when creating an account with us on this site is correct, complete and up-to-date and please advise us as soon as possible if any of this information changes or you become aware of any inaccuracy in the information you have provided. If you are providing information about a person other than yourself, you warrant that you are authorised by that person to provide that information. You are responsible for maintaining the confidentiality of your account and password and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure and you should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
We endeavour to ensure that any content will be current, accurate or complete when you access it. However, we will take steps to correct any error or inaccuracy in any content which is brought to our attention within a reasonable time.
This site may, from time to time, contain content provided by third parties and links to third party sites. This is provided for your convenience only and we are not responsible for any third party content on our site or any site to which our site contains links. The inclusion of any such content or link does not imply our endorsement or approval of any linked website or any association with it's owners or operators.
You must make your own assessment of the suitability of the content for your own purposes. You are solely responsible for the actions you take in reliance on the content on, or accessed through, this site. We may change the content on this site at any time without prior notice. If you wish to verify any content on this site then you should contact us by email on firstname.lastname@example.org or by calling our office on 01689 855220.
We will not be responsible for any delay or failure to comply with our obligations under these terms of sale if the delay or failure arises from any cause which was beyond our reasonable control. This does not affect any of your statutory rights.
Summary of Rights and Remedies According to The Sale of Goods Act 1979
The Customer is entitled to goods of satisfactory quality, taking account of any description, the price and other relevant circumstances. If an item has a fault that is present at the time of sale (sometimes referred to as an "inherent" fault), the Customer can complain once it is discovered.
Buyers cannot expect a legal remedy in respect of:
- Fair wear and tear
- Misuse or accidental damage
- If they decide they no longer want the item
Similarly, the Customer cannot expect a legal remedy where goods have faults that they knew about before the sale or that should have been evident on reasonable inspection.
If a product that was faulty at the time of sale is returned to Aero, the Customer is legally entitled to:
- A full refund, if this is within a reasonable time of the sale ("reasonable time" is not defined in law but as a reasonable guide is considered to be within 4 weeks of receipt of goods. This guideline was advised by "Trading Standards")
- A reasonable amount of compensation
Additional rights for consumers
Alternatively, consumers can choose to request instead:
- A repair or replacement. Aero can decline either of these if it can show that they are disproportionately costly in comparison with the alternative. If neither repair nor replacement is realistically possible, the Customer can request instead:
- A partial or full refund, depending on what is reasonable in the circumstances.
It may be the case that a full refund is not the reasonable option because the Customer will have enjoyed some benefit from the goods before the problem appeared. This needs to be taken into account before a reasonable partial refund can be assessed.
The Customer will be deemed to have accepted the goods as being in accordance with its order unless the customer notifies Aero of its claim within 7 days of receipt of the goods. No return of allegedly defective or faulty goods will be accepted by Aero unless Aero has given prior authorisation for the return. Goods are not supplied on a “consignment” or “sale or return” basis. Any unauthorised return of goods will incur a 50% handling charge. Any goods returned in a damaged condition will incur a handling charge depending on the condition of the goods. Goods returned for credit must have an original invoice number quoted. Parts and incomplete gear ordered cannot be returned.
All warranties whether expressed or implied and whether statutory or otherwise with regard to the goods supply by Aero as to quality, fitness for purpose or any other matter are hereby excluded except insofar as any such warranties are incapable of exclusion at law. Warranty claims must be forwarded direct to Aero and will be repaired, replaced or credited in that order, at the discretion of Aero. All goods must be forwarded freight prepaid.
JURISDICTION AND GOVERNING LAW
The proper law of all contracts arising between Aero Sports Protection Ltd and the Customer is the law of England and the parties agree that all claims and disputes relating to the goods sold shall be determined in the Court of competent jurisdiction nearest Bromley in Kent. In no event shall the liability of Aero Sports Protection Ltd exceed the value of those goods supplied by Aero Sports Protection Ltd.
This site and its content are made available for the purposes of shopping online with Aero Sports Protection Ltd and providing information about our products. Reproduction of the images and text on this site for any other purposes is prohibited.
All images and textual content on this website is copyright © Aero Sports Protection Ltd.